Frequently Asked Questions
Practical answers for product evaluation, supplier qualification and the first technical discussion.
Start with the application.
The finished product, manufacturing process and performance target are more useful than an ingredient name alone.
For documentation checks, identify the exact product and grade so the relevant scope can be confirmed.
Which product families does DEHUI supply?
Our current portfolio includes carrageenan, agar agar, konjac gum, compound thickeners, compound water-retention solutions and flaxseed products. The suitable grade and specification depend on the intended application.
Which applications can you support?
Current application discussions include meat products, jelly, soft candy and gel air fresheners. Our team can also review formulation requirements for selected beverage, dairy and bakery applications.
Can product performance be customized?
Yes. Development discussions can address viscosity, gel strength, solubility and stability in relation to the formulation, manufacturing process and desired finished-product performance.
What information should I provide for a product recommendation?
Please share the finished product, current formulation or ingredient system, processing conditions, target texture or stability requirement, intended market and expected order quantity. This helps the team assess a suitable starting direction.
What is the minimum order quantity?
The typical minimum order quantity stated for the current range is 100 kg. Please confirm the applicable MOQ for the specific product, grade and packaging before ordering.
What is the usual lead time?
The routine lead-time range is 7-15 days after product and order requirements are confirmed. Stock status, customization, quantity, packaging and shipping arrangements may affect the final schedule.
Can I request samples or application testing?
Sampling and application evaluation can be discussed with the export and technical teams. Availability, quantity and the evaluation route depend on the product and project requirements.
Which certifications and documents are available?
DEHUI currently maintains ISO 9001, ISO 22000, FSSC 22000 and Halal certification records. Certification scope varies by product and activity. Request the current certificate, specification and relevant shipment documentation for supplier review.
Can you support phosphate-free water-retention systems?
The current portfolio includes both blended-phosphate and phosphate-free water-retention directions. The suitable option should be reviewed against the product formulation, process and required texture.
How do I start an enquiry?
Contact Vicky Li in the Sales Export Department by email, telephone or WhatsApp, or use the enquiry form. Include the product or application, quantity and key performance requirements.
Start a conversation.
Connect with our export team for product information and application support.